Hayat Pharmacy

Frequently Asked Questions

Everything you need to know about our services.

What products do you offer besides prescription medicines?

We stock a wide range of products including over-the-counter medicines, vitamins and supplements, personal care items, beauty products, and mother & baby care essentials. You can ask me to check stock for any specific item.

Where are you located and what are your opening hours?

Our main branch is located in Downtown Dubai, and we are open 24 hours a day, 7 days a week. Our AI assistant is also available online 24/7 to help you anytime.

How can I reserve a medication?

You can ask me to check for stock availability and reserve an item for you. For prescription medication, you will still need to present a valid, original prescription from a UAE-licensed doctor upon collection.

Do you offer home delivery?

Yes, we offer fast home delivery services across Dubai. For over-the-counter items, you can place an order directly. For prescription medicines, we'll need to verify your e-prescription or physical prescription first as per DHA regulations.

How is pricing determined?

Our prices are competitive and adhere to the guidelines set by the health authorities in the UAE. We strive to offer excellent value on all our health and wellness products.

What do I need to collect a reserved prescription?

To collect a reserved prescription medicine, please bring your Emirates ID and the original physical prescription or an approved e-prescription. Our pharmacist will verify it before dispensing the medication.

What is your return policy?

For safety and health regulation reasons, we cannot accept returns or offer refunds on any medications once they have been dispensed. Non-medicinal products can be returned within 7 days if they are in their original, unopened packaging with a valid receipt.

What languages do your staff speak?

Our in-store pharmacists and staff are multilingual and can assist you in English, Arabic, Hindi, and Urdu to ensure clear communication and excellent care.

Do I need an appointment to speak with a pharmacist?

No appointment is needed. You can visit us anytime, 24/7, to speak with one of our qualified pharmacists for a consultation or advice on over-the-counter products.